Insights from Healthcare Efficiency Through Technology Expo 2014
“Technology can transform, the NHS needs to seize this opportunity”
One of many calls for incisive action from Professor Sir Malcom Grant CBE, Chair, NHS England - “Commissioning for the Future Health Service” HETT 2014.
Here is a review from Entec Health on what was shared and debated at HETT 2014, Olympia London, 30 Sept 2014.
The keynote speakers and sponsored technology provider sessions provided compelling examples and experiences of transformation programmes designed to deliver healthcare efficiencies through technology:
- Electronic patient record systems, clinical management systems, electronic document management systems as foundation elements to support safe and efficient patient management
- Paperless; digital data at point of care for greater efficiency, releasing time for care
- Clinical applications to empower front line users with better clinical data and health informatics to support decision making, enabling better care and outcomes
- Mobile working with digital devices for agile work force, lower operational costs, better patient experience and sustainable care models
- Integration of data across care and social settings for better care and service experience and outcomes
Five Critical Success Factors for Technology-enabled Health Innovation
Here is a pick of five critical success factors that came through from several case studies presented, for successful and effective delivery of healthcare efficiencies and improved care, enabled by technology solutions:
1/ Ensure clinical leaders are involved from the start
- Clinical and service leaders need to be involved from the very start and take a lead in defining what they want to solve and in assessing the technology for purpose and ease of use.
- It should be about clinical and service innovation, not technology for technology’s sake.
2/ Speak a common language around what should improve for the patient and staff
- Clinicians and IT personnel often speak different languages and “med- speak” and “tech-speak” can sometimes lead to a jumbling of intent around a programme.
- In reality the common language needs to be around what do we want to improve?
- How is this better for the patient?
- How is it better for the health professional?
- What is the bigger picture impact for the patient pathway, service and organisation?
- What should we do together to implement and embed the technology adoption effectively?
3/ Create meaningful user engagement
- It is important to build in strong user engagement to ensure buy-in through-out the journey.
- Key elements for effective engagement include a strong communication plan and appropriate training plan.
- Recruit and support internal clinical champions who can help users to understand the value of the technology for staff and patients.
4/ Map out expected benefits and impact for a robust business case
- Mapping out the benefits of technologies and figuring out financial return on investment needs time and consideration from the outset.
- The team looking to adopt the technology to innovate in a given clinical area needs to build a robust business case, first to secure the investment and then, to support on-going review of what has been achieved.
- Sound and realistic assumptions around what will improve and by how much as a result of the technology is a great starting point for the business case.
- Clinicians are not necessarily motivated by cost savings as the project driver, clinical and patient benefits have to be tangible to trigger an appetite for change.
5/ Evaluate impact to support sustainable improvement
- Evaluation of technology impact is often neglected or missed due to other pressures.
- If evaluation of technology impact can be seen as a key deliverable to the project, the case for change becomes easier to sell-in and replicate across the organisation and across the NHS.
- Prioritisation of technology investment continues to be a challenge for the NHS, in the end, there is a finite pot of money available. The technology investment needs to show decent return in a reasonable timeframe to have any traction.
These five critical success factors will be top of mind as Entec Health collaborates with clients to deliver greater patient and organisational value through technology-enabled health innovation and service transformation. Congratulations to the HETT 2014 team for an excellent value-adding event for health professionals and Health IT providers.